Privacy Policy

Effective Date: 16 May 2024
Last Updated: 23 May 2025

PCXCEL is committed to protecting the privacy and personal data of our customers, clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.pcxcel.co.za), make use of our digital services, or engage with us through any other channel.

By accessing or using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following categories of information, either directly from you or automatically through your use of our website:

A. Personal Information

Information that identifies or can be used to identify you, such as:

• Full Name

• Email Address

• Phone Number

• Billing or Physical Address

• Company Name (if applicable)

• Any other data you voluntarily submit through contact forms, inquiries, or service agreements

B. Non-Personal & Technical Information

Automatically collected data includes:

• IP Address

• Browser Type and Version

• Device Type and Operating System

• Referral URLs and Clickstream Data

• Date and Time of Visits

• Pages Visited and Time Spent

2. How We Use Your Information

We use your personal and technical data for the following purposes:

• To respond to inquiries, provide support, and fulfill service requests

• To manage orders, payments, and invoicing for website, hosting, email, and marketing services

• To improve and optimize the functionality of our website

• To personalize your experience and deliver tailored content

• To send service notifications, newsletters, marketing updates, and promotional content (only if opted-in)

• To fulfill legal obligations, resolve disputes, and enforce agreements

3. Legal Basis for Processing (POPIA)

We only process your personal data when:

• You have given us explicit consent

• It is necessary to fulfill a contract or agreement with you

• We have a legitimate interest that is not overridden by your privacy rights

• It is required to comply with legal obligations

4. Sharing of Information

We do not sell or rent your personal information. Your data may be shared only in the following circumstances:

• Service Providers & Partners: Trusted third parties who assist us in delivering our services (e.g., hosting providers, email services), bound by confidentiality agreements

• Legal Requirements: When required by law, regulation, subpoena, or other legal process

• Business Transfers: In connection with a merger, acquisition, or asset sale

• Security and Protection: To protect PCXCEL’s rights, safety, or property, and those of our users or others

5. Data Security

We implement and maintain appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

• Secure socket layer (SSL) encryption on our website

• Secure access to email and data storage systems

• Firewalls and antivirus software

• Role-based access control within our organization

Please note, no online transmission or storage system can be guaranteed to be 100% secure.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website performance and loading speed

• Analyze user behavior and site traffic

• Store your preferences for future visits

You can control cookie settings through your browser. Disabling cookies may affect the usability of some website features.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including:

• Service delivery and follow-up

• Legal compliance

• Financial recordkeeping

• Marketing (as long as consent remains active)

You may request deletion or correction of your personal data at any time.

8. Your Rights

As a data subject, you may have the right to:

• Access, correct, or delete your personal data

• Withdraw consent at any time

• Object to processing for marketing purposes

• Lodge a complaint with the Information Regulator (South Africa)

To exercise these rights, contact us using the details provided below.

9. Third-Party Links

Our website may include links to external websites. PCXCEL is not responsible for the privacy practices or content of such third-party sites. We encourage users to read their privacy policies before sharing personal data.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our website or services after updates constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out to us:

PCXCEL – Website Services & PC Repairs
Email: zander@pcxcel.co.za
Phone: 082 728 7431
Website: www.pcxcel.co.za