Terms and Conditions

Effective Date: 16-05-2024

Welcome to PCXCEL – Website Services & PC Repairs. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By using our website and services, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, please do not use our website or services. Acceptance signifies your understanding and agreement to comply with the policies, procedures, and practices as outlined herein.

2. Services

PCXCEL provides website development, PC repair, and professional email services. Each service is designed to meet specific client needs, and all are subject to the terms outlined herein and any additional terms provided during the service agreement process. Detailed service descriptions, timelines, and deliverables will be provided in your service agreement to ensure clarity and mutual understanding.

3. User Responsibilities

Users agree to use our website and services only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website and services. This includes adhering to applicable laws and regulations, maintaining the confidentiality of account information, and refraining from activities that could harm or disrupt our services.

4. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of PCXCEL or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission. This ensures that our intellectual property remains protected and is used appropriately.

5. Payment Terms

Payment for services must be made according to the terms specified in the service agreement. We accept various payment methods, and all payments must be made in the agreed currency. Timely payments are essential for the continuation of services, and any delays could result in suspension or termination of the service agreement.

6. Refund Policy

Our refund policy is outlined in the specific terms of the service agreement. Generally, refunds are only provided in cases where services have not been rendered as agreed, and at the discretion of PCXCEL. This policy ensures fairness and clarity, allowing for a structured process in the unlikely event that a refund is necessary.

7. Initial Design and Changes

Upon completion of the initial website design, the client is entitled to one major revision. This major change can encompass significant modifications, such as layout restructuring, extensive content updates, or feature adjustments. Additionally, the client is permitted up to five minor revisions. Minor changes include smaller adjustments like text edits, image swaps, or minor layout tweaks.

It is crucial to communicate these changes clearly and concisely to ensure they are implemented efficiently. Any further revisions beyond the stipulated allowances will incur an additional hourly charge. This ensures that the project remains on schedule and within budget while accommodating necessary adjustments. The hourly rate for additional changes will be outlined in the service agreement and must be agreed upon before further modifications commence.

This policy is designed to ensure clarity and satisfaction in the design process, maintaining a structured approach to project management while allowing flexibility for client input.

8. Limitation of Liability

PCXCEL will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or services. Our total liability for any claim arising out of or relating to our website or services shall not exceed the amount paid by you for the service in question. This clause limits our liability and ensures that we can continue to offer services sustainably.

9. Warranties

We strive to provide high-quality services but do not warrant that our services will meet your specific requirements or that they will be uninterrupted, timely, secure, or error-free. We make no warranties regarding the results that may be obtained from the use of our services. This disclaimer highlights the inherent risks and limitations associated with technology-based services.

10. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these terms by this reference. Please review our Privacy Policy to understand our practices. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly.

11. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website and services following any changes indicates your acceptance of the new terms. This ensures that our terms remain relevant and up-to-date, reflecting any changes in our services or legal requirements.

12. Termination

We reserve the right to terminate or suspend access to our website and services without prior notice or liability for any reason, including breach of these terms. Termination may result in the forfeiture of any rights granted under these terms. This clause ensures that we can protect our interests and maintain service integrity.

13. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of South Africa, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of South Africa. This ensures that any legal matters are handled in a consistent and predictable manner.

14. Contact Us

If you have any questions about these terms and conditions, please contact us. We are committed to providing clear, timely, and professional responses to all inquiries.

PCXCEL – Website Services & PC Repairs
60 Bree Street,Parys – 9585
[email protected]
082 341 1292

Thank you for choosing PCXCEL – Website Services & PC Repairs. We look forward to serving you.